The Sweeney Agency

About Nicholas J. Webb - Expert on Innovation, Technology and Customer Service:

Nicholas Webb is a prolific author with four books on the topic of innovation and customer experience, including The Innovation Playbook, The Digital Innovation Playbook, The Innovation Superstar Workbook and How to Invent. His books are used by universities and corporations as the curriculum for their innovation training programs. His Innovation Superstar program is used by corporations to train both teams and leaders on the latest best practice of consumer insights and innovation.

As a successful private inventor, Nicholas has invented more than 60 products, and has been awarded 35 patents by the U.S. Patent and Trademark Office. His innovations include a successful line of household products, fitness products and industrial technologies – spanning many industries. He is also the inventor of one of the smallest medical implants in the world, used to treat dry eye syndrome. He has also launched hundreds of new technologies to the market in his 25 year career.

As a Senior Partner at Lassen Innovation, Nicholas Webb provides consulting and training services to Fortune 500 companies in virtually all industry categories. Clients include Shire Pharmaceuticals, The Ochsner Clinic, United Fresh, The Denali Group, Siemens Corporation, Wells Fargo and Raven Industries, to name a few.

Nicolas began his career more than 25 years ago as the CEO of Myocure, Inc., one of the first companies to design and develop refractive surgical products for ophthalmology. The company was sold to one of the world’s largest medical companies in the world. He also founded NuPak, an ISO certified contract manufacturer that just celebrated its 12 year anniversary. Nicholas Webb lives in Northern California with his wife of 22 years and their four children.

What Nicholas J. Webb Talks About:

The Secrets of the Innovation Superstars
In this fun and powerful keynote, Nicholas Webb shares the results of his research on how organizations are mastering innovation. Attendees will learn:

• The three success pillars of innovation, including commitment, culture and collaboration
• Melding of enterprise 2.0 with web 2.0
• The power of digital innovation
• The latest in enterprise collaboration
• Turning consumer insights into world-class innovations

Digital and Social Innovation
In Nicholas Webb’s breakthrough book, The Digital Innovation Playbook, he outlines how the fastest-growing companies are using digital and social media to drive world-class products, services and most importantly, customer experiences.

• The digital enterprise
• How to play in the digital sandbox
• How full-duplex dialogue is driving innovation success
• The latest in enterprise collaboration
• Turning consumer insights into world-class innovations

The secrets to creating the ultimate Customer Experience
In this fun and powerful keynote, Nicholas Webb shares the results of his research on the fast evolving field of Customer Experience.

• Learning the Net Customer Value Strata
• Find the Soul of your Customers
• Become an active listener
• Establish carpet time to create true connections
• Why co-creation with your customers is incredibly important

Innovating to flourish in today’s healthcare industry
In this riveting keynote, Nicholas Webb shares the results of his research and first-hand experience in the healthcare industry.

• Learn how innovation is the key to the future of healthcare
• How to use contact point innovation to drive world class patient experiences
• How to use innovation trajectory planning to prepare for future changes
• How to improve the patient experience while increasing patient efficiency and throughput
• Create cost effective, patient centered care, in an environment of outstanding customer service

Understanding how Social Media and Web 2.0 is your key to incredible success
In this riveting keynote, Nicholas Webb shares the results of his research and first- hand experience in the healthcare industry.

• Connect and communicate with your customers in real-time for real results
• Co-create with your customers to find innovative solutions that add value
• Be exceptional to find success in today’s open-dialogue social communities
• Reach the Soul of the Customer with social communications
• Create a Digital Communications Center to manage and support your company’s digital initiative

Establishing true connectivity
In his bestselling book, The Digital Innovation Playbook, Nicholas Webb describes the types of communication necessary to establish true connectivity with the lifeblood of your business – your customers.

• Understand the types of social communication, including simplex, duplex and full duplex dialogue
• Managing successful blogs and other social communications
• Playing well in the Digital Sandbox
• How to become a chief listening officer