The Sweeney Agency

About Michelle Ray – Change, Communication and Leadership Speaker:

Michelle Ray is a highly sought-after international keynote speaker, author and seminar leader who speaks passionately about self–actualization, the importance of outstanding leadership in the workplace, the customer service revolution, and positive communication and influence. Born in Australia, Michelle began her career in the media industry during the recession of the early 80's. She was once told by management that she didn't have what it takes to succeed in the business world. With self-doubt and a lack of mentors, Michelle was inspired to move up the management ladder to self-employment; creating her own successful international business.

Michelle uses an interactive approach to inspire and captivate the imagination of her audiences. Walkabout Seminars International, Michelle's training, speaking and consulting company, was established in 1995. With registered offices in Vancouver, Canada and Sydney, Australia, Michelle offers her services in areas she describes as high demand essentials for professional growth.

Michelle helps your organization to bring profound benefits to an individual's ability to realize his or her full potential. Her energy, dynamic presentation style and masterful use of humor will motivate your team to reach higher heights and positively impact the bottom line. A greater sense of purpose, job satisfaction, and customer retention are must haves to survive in today's work climate. Michelle's depth of knowledge and powerful message is guaranteed to energize, inform and inspire workplaces across the globe.

What Michelle Ray Talks About:

The Power of Personal Leadership….Attitude makes the Difference
We all possess the ability to profoundly impact another person by the manner in which we conduct ourselves. When we go out in the world with a happier disposition, we impact others positively. By our own demeanor, we create an energy force that has the power to change attitudes and change lives. We should never underestimate our own personal power! This humorous, highly energized and insightful presentation offers a deeper understanding of the power of positive thinking and personal initiative, as well as specific tools to implement when faced with our own stinkin' thinking. Audience members will learn what lies behind a smile as well as the true meaning of making a difference!

An Attitude of Gratitude…We Appreciate your Business
The customer cervice revolution is still in full swing! Is your front line staff committed to an attitude of gratitude for the business your customers provide? Are they giving a gold–medal performance with every customer experience? The first point of contact can make or break customer relationships within seconds. Is your team set up to win the seven second challenge with customers? The theme of this exciting keynote address or workshop is based on the reality that almost 70% of customers take there business elsewhere due to an attitude of indifference!

Leading the Generations: Adjusting attitudes for Outstanding, Collaborative workplaces
With underemployment and staff shortages in many sectors, 21st Century leaders are effective when they are able to reassess their leadership success in terms of retaining, motivating and keep their BEST people from leaving. Rather than living in firefighting mode, the leaders of the future must reframe their attitudes toward the upcoming generation of workers if they are to keep them and keep them happy. In this keynote address or workshop, the audience of managers and supervisors come to realize that by demonstrating a deep understanding of what motivates each team member, they can become the most successful person in their organization! People are attracted to an energized, positive work environment. It begins with the leadership they receive!