The Sweeney Agency

About Jean-Marc Chaput - Entertaining Sales and Customer Service Speaker:

Jean-Marc Chaput's use of humor, his down-to-earth, practical and heart-warming style, will win your audience over from the start. As a bilingual speaker, Chaput has over thirty years experience addressing groups in the areas of sales, customer service, management and personal performance.

Originally from Quebec, Canada, Dr. Chaput has a graduate degree in Commerce and has done post-graduate studies towards his Doctorate in Administration at Harvard Business School. He received Her Majesty Queen Elizabeth II's Jubilee Commemorative Medal in October 2002.

Chaput is the author of the book Living is Selling which was a success in the original French version and also translated into English. He has published a second book entitled In Search of Human Being, as well as the sales cassettes.

What Jean-Marc Chaput Talks About:

Jean-Marc Chaput will lead your attendees to the realization that human beings are always in possession of a mind capable of inventing solutions to all problems.

We may not be able to reinvent the world, but each of us can reinvent our own world. Jean-Marc insists on the message that the client, the employee, the beneficiary, the patient, must be the center of all concern for the members of your organization - and that machines must be subordinate to the human component in sales, marketing and customer service.

Dr. Chaput focuses on the fact that humans are social animals, and that our evolution as a society has become more and more egocentric. A change of focus back to the social nature of our world is essential to make your relationships with customers and clients, both existing and potential, most effective. Jean-Marc Chaput will demonstrate how to accomplish this.