The Sweeney Agency

Create Personal Curb Appeal
Open Face-to-Face Relationships
Deliver Solid First Impressions
Earn Trust

Whether you have a black belt in business growth through connecting or are completely new to the concept, you will enjoy Dean's humorous yet highly practical approach to meeting, connecting, and developing long-term relationships with others.

Cherishing Customers: Earning and Maintaining Customer Loyalty in a Down Economy
In tough economic times, Customer service IS the difference between success and failure.

In the innovative and thought provoking Cherishing Customers program, participants receive professional customer service training that helps committed customer service professionals:

• Create customer advocates by genuinely relating to concerns and wildly exceeding expectations
• Enhance awareness of the importance of responding to customers quickly and effectively
• Implement strategies that inspire amazing customer loyalty and lead to positive long-term customer relationships
• Develop an understanding of personal responsibility in responding to customer needs
• Examine the behavior and desires and dissatisfied customers
• Help customers to know you are on their side
• Implement various strategies to address customer concerns based on style needs
• Understand the need to put on the customer's shoes
• View customer feedback as the most inexpensive, available and useful form of customer market data
• Understand the power of the customer

Customers are REVENUE, REFERRALS, REALITY.

Be a BAM!! Seven Keys to Becoming a BUSINESS ATTRACTION MANGET
All BAM sales training programs are customized to fit the specific challenges of your sales organization.

How are you attracting and retaining customers in this tough economy and competitive market?

How are you selling in a down economy?

In these tough economic times, the business of sales is the business of ATTRACTION.

We are attracted to products, services, ideas, and people that we TRUST can help us PROGRESS. The days of the Surefire Closing Statement and the Glad-handing Slick Salesman are long gone.

Today it is imperative for sales professionals to truly get to know their prospects and help prospects get to know them. Selling is therefore a state of mind more than a series of steps. Everyone profits when sales professionals focus on being progress, and being progress turns sales professionals into Business Attraction Magnets.

The Rise of Progressive Leadership
Tired old change management training is dead.

The business term change management has been around for a good long while. The term relates to initiating significant change within an organization's processes. This change can include anything from altering work culture to embracing diversity to modifying an individual's work tasks to increasing company morale and loyalty.

The goal of initiating significant change is solid, but where is the passion in the word choice? The problem with the term change management is that no one really desires to change or plans to change. We desire and plan to progress.

All progress is change but not all change is PROGRESS. It is natural to resist change but we embrace PROGRESS. We do not want managers to manage our change. We want leaders to lead our progress. Change management speaker Dean Lindsay says let's call 'initiating significant change' what it truly is (or should be): Progress Leadership.

Progress leadership means working to understand and communicate how a team member's personal goals can dovetail with the organization's goals and thus create true commitment that gets the team member to act -because he or she wants to, not because they have to.

Moving our focus from change management training to progress leadership creates a shift in power from wielding power over employees to creating power among employees. Progress Agents thus create a work culture in which empowered employees are committed to finding what is truly the next step forward.

Diving For Referral Pearls: Cultivating Quality Referrals
The Diving for Referral Pearls sales training program is customized to fit the specific challenges of your sales organization.

Cultivating Quality Referrals is VITAL for sales in today's tough economic times.

In this motivational, thought provoking and highly entertaining program, Dean digs deep into the three keys to consistently cultivating quality referrals.

The three keys to diving for referral pearls are becoming buzz worthy, offering quality referrals and asking for referrals.

A Quality Referral is BORROWED Trust. Dean Lindsay shares proven ways to build that trust, become more referable and begin cultivating quality referrals.

Progress Takes Persistence
We can't let a misguided desire for perfection stop us. We don't have to be perfect to Be Progress. We can always improve our technique, improve our plan and our actions.

The hardest aspect of goal achievement is not in crafting a goal or even in knowing how to achieve it. The real challenge is staying connected to the passion and understanding of WHY.

Understanding the reasons behind our goal channels the passion in the right direction, or at least in some direction. This concept is simple, but not easy.

Don't remind yourself about a goal. Remind yourself of the benefits of the goal. We don't forget about our goals; we forget WHY they are our goals.

Too Stressed to Progress?
Workplace stress is rarely part of anyone's job description, but it is unfortunately part of most jobs. It is tough to progress when we are stressed. In fact, we feel stress when we feel we are being hindered from progressing.

Stress is very dangerous, not to mention expensive. Businesses across the U.S. of A. lose $200-$300 billion dollars annually to stress, resulting in loss in productivity (i.e., less progress) and treatment costs.

Effects of stress in the workplace include Absenteeism, Disruptive Outbursts and Tendency to do as little as possible to get by. All reduce productivity and damage an organization's bottom line.

Plus, many do not have a well-defined boundary between work and home, and end up taking work problems home with us and letting them affect our personal life.

No matter what the circumstance, we still have power over the attitude we take toward it. When we feel stress, we become focused on the pain and not the opportunities to take positive steps.

How to deal with or relate to the stressful stimuli in this high-tech, low-touch world of speed-of-light change is a vital and important topic that desperately needs discussion. To avoid the peaks and valleys of productivity created by high stress levels, we need to know how to balance the urgent demands of work life and personal life. Even when things are going smoothly, the cumulative effects of day-to-day stressful stimuli affect the way people behave.