The Sweeney Agency

About Bodine Balasco - Entertaining Business Speaker:

Bodine Balasco is a motivating academically trained speaker on customer service and human behavior, with degrees from UCLA in Speech Communications and Social Psychology. He has also been a radio show host and commentator for the 'Smart Business Radio Network.'

Successful Meetings Magazine has named Bodine Balasco one of the Top 21 Speakers for the 21st Century. His Fortune 100 clients include AT&T, Boeing, Coca Cola, British Petroleum, Verizon, Wells Fargo, and FedEx. Many of them call Bodine the most effective speaker we ever hired.

Although he has been a professional speaker for 17 years, Bodine is also an award-winning entertainer. From the speaker's platform this allows him to combine his information & insights with laughter and energy, making his messages unforgettable. Members of the Institute of Management Consultants were so impressed with Bodine's valuable content and interactive entertainment, they gave him a 10+ rating on their 5-point scale!

Bodine's unique combination of information, entertainment and humor will truly make a difference at your meeting. And Bodine will have an impact that will last long after the meeting is over.

What Bodine Balasco Talks About:

Vision Creates Reality - Expanding Your Ability to Create the Results You Truly Want
The demands of today's marketplace require us to learn new techniques and new skills to help us turn our goals and our vision into reality. In this informative and inspiring presentation, Bodine will share principles and techniques to help you boost your natural creative capacity, and increase your ability to create the results you want, in your work and in your life.

It is important to know how to inspire yourself in an authentic way, but inspiration without action is pointless. And action without the focus of an intelligent strategy can often be misguided. What we need is an achievement process that helps us focus our attention, generate leverage, develop strategy, and provide us with the energy for execution and follow-through. The good news is such a process exists. And, the people and companies using it have created very productive results for themselves. Inspired results.

Meeting the Leadership Challenge
Clearly your employees are your greatest resource, if you can get them to become completely committed to their work, if you can get them focused on and excited about great performance. To succeed and to prosper we must meet the leadership challenge. The old models of leadership behavior don't work anymore -- and perhaps they never did. To influence others in a positive and productive way, we must continue to develop our people skills and our people wisdom.

To unlock the full potential of our employees we must create a new type of working environment. Each year we are required by the demands of the marketplace to ask for more and more from our employees. Bodine will challenge you, as a leader, to examine what you can give in exchange, when you ask for more from your staff. (And no, it's not more money and benefits). You will learn how to increase employee commitment and involvement by examining the latest Top-10 List of What Employees Want from Work, from a study by the Public Agenda Foundation. He will also share, from the latest studies, the core elements of what it takes to create a working environment that will attract, retain & motivate the best employees available.

Capturing the Heart of Your Customer
To gain a competitive advantage in today's marketplace, we must drive our behavior with a broader definition of service excellence. In an era where successful brand building is so important, we must renew our focus on our customer. We must raise our sights and focus on creating customer loyalty. It's not an easy task in a world where the buyer has all the power, but it can be done. To succeed in the 21st Century customer retention is critically important, and customer retention is a measurement of customer loyalty. It's based on creating customer value and strengthening the customer relationship with each & every customer contact.

Beliefs drive behavior, and behavior creates results. In this presentation Bodine will remove the guess work for you by sharing Four core beliefs and five core behaviors for creating customer loyalty. This information will not only inspire your group, it will give your staff members new awareness & new tools that will immediately increase their customer focus and enhance their positive impact with their customers. We must realize once and for all, it's not about great performance. It's about great performance from the customer's perspective.

Creating customer loyalty must be driven by an effort to learn -- and continually re-learn! -- what our customers value. We must be constantly gathering and collating customer feedback, to determine what they like and what they dislike, and then communicate this awareness to everyone in the organization, all of the time. This continually updated knowledge of what our customers truly value is then used to shape all of our procedures, inform all of our decisions, and drive all of our behavior. This builds a customer focus into the very structure of the enterprise itself.